Database Server Outage: NS109 issues resolved
Posted by AlentusSupport on March 29, 2012 :: 3:20 pm in Uncategorized
All databases affected by the outage of ns109 have now been restored to working SQL server.
If you are still unable to view your site, or are experiencing any resulting issues from the move please email support @ alentus.com.
Database Server Outage: ns109 is currently down
Posted by AlentusSupport on March 29, 2012 :: 11:15 am in Uncategorized
If your website is experiencing downtime today (March 29, 2012) it may be related to our ns109.zabco.net database server. The server is currently down due to hard disk failure. We will update this site with further information as it becomes available.
Thank you for your patience.
Inbound phone issues resolved
Posted by AlentusSupport on January 28, 2012 :: 4:52 pm in Uncategorized
The carrier problem that prevented our toll-free number from working has been resolved.
Inbound phone issues
Posted by AlentusSupport on January 28, 2012 :: 11:51 am in External Network, Service Bulletin
Our VoIP telephone carrier is experiencing a routing issue that is preventing inbound telephone calls. Please utilize our ticketing and chat systems until this is resolved.
Our ticketing and chat system is located at https://support.alentus.com
Our staff are able to perform outbound calls so if you need to speak to a support technician, you can request [...]
Network Issue : Resolved
Posted by AlentusSupport on January 9, 2012 :: 10:25 am in Uncategorized
The network issue we were experiencing has been identified and resolved. Traffic should be returning to normal. The situation will continue to be monitored.