Circuit Status
MCI/Verizon:
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UP
Upcoming Server Maintenance.
4/7/2008 15:29
Alentus will be performing routine maintenance on the support server the morning of April 8th. You may be unable to log in to the support site at that time. If you have a support issue you can email support@alentus.com or you may phone 1-877-922-9903.
We thank you for your patronage.
Email Server Issue
4/7/2008 10:00:00 AM
We are currently experiencing an issue with the one of our email server (mail01.zabco.net). Emails are not being delivered on time. Our techs are currently working on this issue, and hope to have it resolved soon. Unfortunately, there is no E.T.A at this time. Any new updates we have for this issue will be posted here at www.alentusnews.com. We apologize for any inconvinence this has caused.
Resolved: Network Issue - Outside Alentus
Updated February 29th, 2008 at 010:00AM MST
As of 10AM MST February 29th, the ISP with the routing issues outside of our network has been resolved. At this point it appears network activity through that ISP to Alentus (and the rest of their customers) continues to be operating correctly.
Network Issue - Outside Alentus
Updated February 29th, 2008 at 09:43AM MST
There is currently a network issue outside of the Alentus network that is affecting the ability of some customers to access their websites / emails / servers.
We have notified the ISP in question and they are working to resolve it.
Email Server Issue
1/2/2008 1:28PM
The Issue has been solved on the outgoing email server.
Email Server Issue
1/2/2008 12:23pm
We are currently experiencing an issue with the outgoing email server. Emails are not being delivered properly. Our techs are currently working on this issue, and hope to have it resolved soon. Unfortunately, there is no E.T.A at this time. Any new updates we have for this issue will be posted here at www.alentusnews.com. We apologize for any inconvinence this has caused.
NS122 Sites Restored to WS029
12/5/2007 11:38:00 PM
All site content from ns122.zabco.net have been restored to our new web server: ws029.zabco.net (IP:207.176.157.18)
If you have any ongoing website issues, please contact us via http://support.alentus.com
To all affected customers: Thank you for your patience and continued support in this disastrous event.
NS122 Shared webserver down
12/5/2007 10:41:00 AM
There is currently a issue with the Shared webserver ns122.zabco.net. The webserver experienced a hardware issue and is currently being worked on by techs. There is no E.T.A as of yet, however we do expect the server to be down for a couple hours, as the problem was quite severe. If you want to find out if your website is on the down server, simply ping your website, and if it return the IP address : 207.176.130.67 you are on the affected webserver. Simply submit an email via http://support.alentus.com and we will try and restore your website as quickly as possible. We thank all affected customers on the webserver for their continued support.
Resolved: Network Issue - Outside Alentus
Updated October 25th, 2007 at 010:00AM MST
As of 7PM MST October 24th, the ISP with the routing issues outside of our network was reported to us as resolved. At this point it appears network activity through that ISP to Alentus (and the rest of their customers) continues to be operating correctly. Therefore given it has been 15 hours since we were informed they believe they fixed their issues, we feel confident in considering this incident closed.
While this ISP routing issue was outside of Alentus and affecting other customers of that ISP, we will be querying their IT management to see what can be done to help prevent such an interruption in the flow to our network in the future.
Although Alentus maintains a multi-homed network with BGP4 and multiple upstream providers, this ISP's routing issues were affecting local Internet traffic of other providers as well. Recently Alentus made arrangements to bring on an additional upstream provider and that connection will be fully available soon. Should something like this ISP issue occur again, Alentus will be in a better position to maintain fast delivery of your web services to the Internet.
Network Issue - Outside Alentus
Updated October 24th, 2007 at 01:43AM MST
There is currently a network issue outside of the Alentus network that is affecting the ability of some customers to access their websites / emails / servers.
We have notified the ISP in question and they are working to resolve it.