Core Router Issue – Columbus, OH
Posted by AlentusSupport on August 21, 2010 :: 12:33 pm in Uncategorized
This morning an issue was identified with hardware on one of our core routers in Columbus, Ohio. Initially it was a transient issue that had cleared and upon further investigation we identified a problem with hardware on one of our core routers. This hardware has been replaced and operations should be normal at this time. Between the hours of ~10am-2pm Eastern US time higher than normal latency may have been experienced to devices located in Columbus.
Resolved: Network Connectivity Issues On Dedicated Servers
Posted by AlentusSupport on July 5, 2010 :: 9:08 am in Uncategorized
The network issues that were being experienced by some of our clients hosted in the Edmonton data center has been resolved since Thursday July 05, 2010.
If you are still having any connectivity issues to your sites/services, please let us know immediately by contacting support at: support @ alentus.com
We apologize for the inconvenience.
Update: Network Connectivity Issues On Dedicated Servers
Posted by AlentusSupport on July 1, 2010 :: 9:30 am in Uncategorized
There seemed to be a network issue earlier this morning that was affecting the ability of some dedicated customers to access their servers.
At this point it appears normal network activity going through all dedicated servers and it continues to be operating correctly at this time. Technicians have identified the network issue and they are currently [...]
Update: Network Connectivity Issues On Dedicated Servers
Posted by AlentusSupport on June 18, 2010 :: 9:57 am in Network Status
It appears that the network issues whith the dedicated firewalls have been resolved. However, if you are having continued connectivity problems, please submit a traceroute to support @ alentus.com
For instructions on how to submit a traceroute, please click here: http://www.alentusnews.com/?page_id=63
Thank you for your patience during this matter.
Network Connectivity Issues On Dedicated Servers
Posted by AlentusSupport on June 18, 2010 :: 9:11 am in Network Status
We have identified a problem with one of our Dedicated Firewalls, which may cause some issues in accessing Alentus resources for all Dedicated customers. Our technicians are on the problem, and hope to have it resolved soon.
We apologize for any inconvenience this may have caused.